Privacy Policy

wwwvip ("we", "us" or "our") operates the website at https://wwwvip.cam (the "Platform"). This Privacy Policy explains how we collect, use, disclose, retain and protect personal data relating to users ("you" or "your") of the Platform.

We are committed to handling your personal data with integrity and in accordance with applicable data protection legislation. This Policy applies to all users of the Platform, including registered account holders and unregistered visitors. It supplements but does not replace our Terms & Conditions.

By accessing the Platform or creating an Account, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any aspect of this Policy, please do not use the Platform.

In this Privacy Policy, the following terms have the meanings set out below:

We collect Personal Data through several channels depending on how you interact with the Platform. The categories of data we may collect include:

3.1 Account Registration Data

• Full legal name
• Date of birth
• Gender (where required for account setup)
• Residential address (city, province, country — e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar)
• Email address
• Phone number
• Chosen username and encrypted password

3.2 Identity Verification (KYC) Data

• Scanned or photographed copies of government-issued identity documents (CNIC, passport)
• Proof of address documents where required (utility bill, bank statement)
• Selfie or liveness-check imagery for identity matching

3.3 Financial Data

• Payment method details (e.g., account reference numbers for Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah — referenced for context, not stored in full)
• Cryptocurrency wallet addresses for BTC or USDT transactions
• Transaction histories, deposit and withdrawal amounts in PKR or equivalent

3.4 Usage and Technical Data

• IP address and device identifiers
• Browser type, version and operating system
• Pages visited, features accessed and time spent on the Platform
• Referral source and navigation path data
• Session duration and in-game activity logs

3.5 Communications Data

• Contents of live chat, email or support ticket communications
• Records of complaints, disputes and their outcomes
• Marketing preferences and opt-in / opt-out records

3.6 Responsible Gambling Data

• Self-exclusion requests and their effective dates
• Deposit, loss and time limit settings and amendments
• Reality-check preferences and cool-off period records

We use the Personal Data we collect for the following purposes:

We will not use your Personal Data for any purpose that is incompatible with those listed above without providing you with prior notice and, where required by law, obtaining your Consent.

We process your Personal Data on the following legal bases, as applicable to each processing activity:

• Contractual Necessity: Processing required to perform our contractual obligations to you, including account creation, payment processing and service delivery.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC/AML requirements and responsible gambling obligations.
• Legitimate Interests: Processing carried out to pursue our legitimate business interests, including fraud prevention, Platform security, analytics and service improvement, where such interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific and informed Consent, including for optional marketing communications and certain cookie categories. You may withdraw Consent at any time without affecting the lawfulness of prior processing.

We use cookies and similar technologies (including local storage, pixel tags and session identifiers) to operate and improve the Platform. Cookies are small text files placed on your device that allow us to recognise your browser or device on subsequent visits.

Cookie Categories

You may manage cookie preferences through your browser settings. Please note that disabling functional or analytics cookies may affect your experience on the Platform. Instructions for managing cookies are available in the help documentation of your browser (Chrome, Firefox, Safari, Edge or equivalent).

We do not sell your Personal Data. We may share your data with the following categories of third parties, strictly for the purposes described:

• Payment Service Providers: To process deposits and withdrawals. Payment providers operate under their own privacy policies and PCI-DSS compliance frameworks.
• Identity Verification Partners: To perform KYC checks including document verification and liveness detection. These partners process only the data necessary to complete verification.
• Cloud Infrastructure and Hosting Providers: Who store Platform data on our behalf under appropriate data processing agreements.
• Analytics and Performance Tools: That collect aggregated, anonymised usage data to help us understand Platform performance. These partners do not receive individually identifiable data unless necessary.
• Responsible Gambling Technology Providers: Who operate limit-setting, self-exclusion and cool-off tools integrated into the Platform.
• Legal and Regulatory Authorities: When we are legally required to disclose data in response to a valid court order, regulatory request or law enforcement demand. We will, where legally permissible, notify you of such disclosures.
• Fraud Prevention Agencies: To detect, prevent and investigate fraudulent activity and financial crime, including money laundering.

All third parties with whom we share Personal Data are contractually required to process such data only for the specified purpose, to maintain appropriate security standards, and to comply with applicable data protection requirements.

As an internationally-operating Platform, your Personal Data may be transferred to, and processed in, countries outside Pakistan. These countries may not have data protection laws equivalent to those in your jurisdiction.

Where we transfer Personal Data internationally, we apply appropriate safeguards to ensure the data receives an equivalent level of protection, which may include:

• Standard contractual clauses approved by recognised data protection authorities;
• Binding corporate rules where transfers occur within our corporate group;
• Adequacy decisions where the destination country is recognised as providing adequate data protection;
• Other lawful transfer mechanisms as available and applicable.

By using the Platform, you acknowledge that your Personal Data may be transferred internationally as described in this section.

We retain Personal Data only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, accounting and reporting obligations.

Following the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be associated with any individual.

Subject to applicable law and certain limited exceptions, you have the following rights in relation to your Personal Data held by wwwvip. To exercise any of these rights, contact us using the details in Section 15.

We will respond to data subject requests within 30 days of receipt. We may require verification of your identity before processing your request to protect against unauthorised access to your data.

We implement and maintain appropriate technical and organisational security measures designed to protect your Personal Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the Platform;
• Encryption of sensitive data fields at rest;
• Role-based access controls limiting staff access to Personal Data on a need-to-know basis;
• Regular security assessments and vulnerability testing;
• Multi-factor authentication options for Account access;
• Incident response procedures for detecting, reporting and addressing suspected data breaches.

Despite these measures, no system is completely impenetrable. We cannot guarantee absolute security of data transmitted over the internet. You play an important role in Account security by keeping your login credentials confidential and notifying us immediately of any suspected unauthorised access.

The Platform is intended exclusively for adults aged 18 or over, or the higher minimum age required by the operator's license jurisdiction. We do not knowingly collect Personal Data from individuals under the applicable minimum age.

If we become aware that we have inadvertently collected Personal Data from a person below the minimum permitted age, we will take immediate steps to delete that data and close the associated Account. Any winnings accrued during an underage access period will be voided.

If you believe that a minor has provided us with Personal Data or has accessed the Platform, please notify us immediately using the contact details in Section 15.

The Platform does not include external outbound links to third-party websites as a matter of deliberate design policy. However, where third-party services are integrated into the Platform — such as payment processors, identity verification services or analytics tools — those services operate under their own privacy policies.

We are not responsible for the privacy practices of third-party service providers. We recommend reviewing the privacy policies of any external services you access. Our inclusion of a payment method reference — such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah — does not constitute an endorsement of their privacy practices or a data-sharing relationship beyond what is strictly necessary for transaction processing.

We may update this Privacy Policy from time to time to reflect changes in our data processing activities, applicable laws, regulatory guidance or Platform features. The date of the most recent revision appears in the meta bar at the top of this page.

Where we make material changes to this Policy — particularly those that significantly affect your rights or how we use your Personal Data — we will notify registered users by email or by a prominent notice on the Platform prior to the change taking effect.

Your continued use of the Platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not accept the revised Policy, please close your Account and discontinue use of the Platform.

For any questions, requests or concerns relating to this Privacy Policy or our handling of your Personal Data, please contact the wwwvip privacy team through the channels listed below. All contact details are provided as plain text — they are not clickable links.

For responsible gambling support, self-exclusion requests or limit adjustments, please visit our Responsible Gambling page or raise the request directly with our live chat team.